Please find some of the most frequent questions our customers have asked. If you have any more questions or comments, please contact us here hello@mylittlecozmo.com

Can I change or cancel my order after placing it?

At the moment once an order is placed there is no possibility to modify it, please contact us immediately after placing your order via hello@mylittlecozmo.com and our Customer Service team will inform you if it is possible to cancel your order. Unfortunately, we cannot assure you that it can be effective, as the purchase may have been already shipped.

When will I receive my order?

We dispatch all orders within 1 o 2 days from Monday to Friday on business days. Your Cozmo goods should arrive at your address within 2-7 days from when your order was processed.
If for some reason the delivery was delayed, we will inform you as soon as possible. Please note that some orders may be delayed for external reasons beyond our control.

Once your order is shipped, you will receive a shipping confirmation to your email with all the information to track your delivery from our shipping partner MBE (Mailboxes) that is connected to your local forwarding agent. This link will provide you with information on the status of your order in terms of delivery.

Feel free to contact hello@mylittlecozmo.com if you have any further questions or concerns regarding the shipment of your order.

Buying from the UK?

You can purchase from the UK without concerns about additional customs costs.

How much are the shipping fees?

Free shipping Worldwide from 180€

Shipping costs in orders below 180€:
Spain (Peninsula and Balearic Islands): 3,95€.
Europe EU (except Spain): 5,95€
Rest of Europe: 7,95€
US and Canada: 9,95€
Rest of the world: 24,95€

Do I need to create an account to place an order?

You do not need to be signed into an account to place an order, although you will need to submit a valid email-address and contact information. However, we recommend you to register an account in the checkout process to facilitate future orders and get news from us, as well as offers and special deals.

Can I return my order?

Of course. You have 15 days to return it from the day you receive the order. To obtain further information of the return process please go to RETURNS

How do I return my order?

If you are not satisfied with any of our products at the time you received it, you may return it to us for a refund following the steps in this link.

Have you received my return?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You are always welcome to email us at hello@mylittlecozmo.com to check on the status of your return.

Keep in consideration that we are unable to guarantee that we will receive your returned item(s). That is why we recommend using a trackable shipping service or purchasing shipping insurance.

When will I receive my refund?

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days after receiving your package.  

Please keep in mind that the refund may be withheld until we have received the goods or the customer sends us enough proof of its return.

Please allow up to 30 days to see the refunded amount on your bank account. 

If after this period of time you still have not received your refund please contact us at hello@mylittlecozmo.com. You can also email us at any time to check on your refund status.

There was a mistake in my order. How do I proceed?

Email us as soon as possible at hello@mylittlecozmo.com. We will do everything we can to correct the mistake.

One item was damaged. How do I proceed?

We closely supervise all the items that are shipped. In the event of any of them being defective or damaged, please send us an email at hello@mylittlecozmo.com and we will tell you how to proceed.

What should I do if I have a defective item that was purchased from a retailer?

You will need to contact the retailer so they can provide a solution according to their policies. They will get in contact with us if they need our assistance.

Is my payment information safe?

Our website is hosted by Shopify, a leader ecommerce platform that handles payments directly, no third parties are required. Shopify meets Payment Card Industry (PCI) standards and guarantees a secure checkout process.