At the moment you placed the order and you want to cancel it, please contact us immediately via hello@mylittlecozmo.com and our Customer Service team will inform you if it is possible to cancel it. Unfortunately, we cannot assure you that it can be effective, as the purchase may have been already shipped.

We dispatch all orders within 1 o 2 days from Monday to Friday on business days. Your Cozmo goods should arrive at your address within 2-7 days from when your order was processed.
If for some reason the delivery was delayed, we will inform you as soon as possible. Please note that some orders may be delayed for external reasons beyond our control.

Once your order is shipped, you will receive a shipping confirmation to your email with all the information to track your delivery from our shipping partner MBE (Mailboxes) that is connected to your local forwarding agent. This link will provide you with information on the status of your order in terms of delivery.

Feel free to contact hello@mylittlecozmo.com if you have any further questions or concerns regarding the shipment of your order.

You can check our shipping rates by clicking here.

You do not need to be signed into an account to place an order, although you will need to submit a valid email-address and contact information. However, we recommend you to register an account in the checkout process to facilitate future orders and get news from us, as well as offers and special deals.

For new collection items, you have 15 days to return any of them from the day you receive the order. Previous collections and discounted products, are not eligible to return. To obtain further information of the return process please go to RETURNS

If you are not satisfied with any of our products at the time you received it, you may return it to us for a refund following the steps in this link.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You are always welcome to email us at hello@mylittlecozmo.com to check on the status of your return.

Keep in consideration that we are unable to guarantee that we will receive your returned item(s). That is why we recommend using a trackable shipping service or purchasing shipping insurance.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days after receiving your package.  

Please keep in mind that the refund may be withheld until we have received the goods or the customer sends us enough proof of its return.

Please allow up to 30 days to see the refunded amount on your bank account. 

If after this period of time you still have not received your refund please contact us at hello@mylittlecozmo.com. You can also email us at any time to check on your refund status.

Email us as soon as possible at hello@mylittlecozmo.com. We will do everything we can to correct the mistake.

We closely supervise all the items that are shipped. In the event of any of them being defective or damaged, please send us an email at hello@mylittlecozmo.com and we will tell you how to proceed.

You will need to contact the retailer so they can provide a solution according to their policies. They will get in contact with us if they need our assistance.

Our website is hosted by Shopify, a leader ecommerce platform that handles payments directly, no third parties are required. Shopify meets Payment Card Industry (PCI) standards and guarantees a secure checkout process.

Yes, we do! We have a Loyalty Program that, depending on the actions you take on mylittlecozmo.com, such as placing an order or creating an account, you will receive points. When you reach a certain number of points, you will receive a special offer for your next order.

For more information, click on the "Rewards" button on the left corner of our website.

This option is not available. What you will receive is a promotional code to redeem on our website.

Yes, there is. Points earned for referring friends are only credited if the friend makes a minimum purchase of 50€.

Points are personal and cannot be transferred to other accounts.